Service Branch Manager

Now Hiring•Selkirk, NY

16h•Onsite

About The Position

The Service Branch Manager (SBM) develops and maintains relationships with potential and existing clients in technical and manufacturing fields. The role identifies opportunities to mentor the workforce and develops and implements strategies for growth and best business practices within the assigned location or department. The manager is also responsible for completing technical jobs and duties as business needs dictate. The SBM oversees day-to-day operations, including staffing, training, scheduling, customer and facility concerns, job quality, profitability, and reporting. The position works with senior leaders and HSE to implement continuous-improvement initiatives and effective safety practices, and must ensure all work and decisions comply with applicable regulatory law and company policies. Work may involve flexible hours, weekends, holidays, nights, and out-of-town assignments. RESA Power provides services and products for electrical distribution systems across the United States and Canada. Its mission is to ensure reliable and safe mission-critical power across customers’ electrical infrastructure lifecycles. The company emphasizes integrity, safety, customer service, growth, problem-solving, efficiency, and strong relationships.

Requirements

Bachelor’s degree in a related field or equivalent experience.
At least 5 years of related experience.
Knowledge of industry standards such as NETA, NEC, OSHA, and NFPA.
Thorough understanding of heavy industrial, utility, large commercial, and renewable energy environments, and ability to troubleshoot complex business issues.
Ability to work safely and adhere to electrical safety procedures.
Availability for flexible hours and work on weekends and holidays, as well as out-of-town work.
Proven leadership and mentoring skills.
Strong written and oral communication skills.
Ability to meet deadlines and handle multiple tasks.
Ability to work with people throughout the organization and maintain a customer-focused approach.
Focus on accuracy and efficiency.
For positions that utilize a company vehicle, a valid driver’s license is required.
Maintain NETA certification and willingness to test up to the next level in the Testing Division.

Nice To Haves

Experience with MCCs, breakers, relay testing, or similar equipment.
Training through a military program such as Army Prime Power, Air Force Electrical Power Production, or Navy, or another related program.

Responsibilities

Manage day-to-day operations of the assigned location or department and resolve local business matters, including customer concerns, employee questions, and facility issues.
Hire and train direct reports; conduct interviews and job reviews, and set and review professional development goals.
Mentor and coach technicians, audit performance quality, and develop training plans to keep staff motivated and productive.
Schedule the local team’s work and coordinate schedules for larger jobs with other managers.
Use industry knowledge to provide technical and practical options to internal and external customers; prepare and review quotes, conduct job walks as needed, review test reports, and audit field work for quality.
Cultivate and maintain relationships with internal and external customers and vendors, communicating with clients in a customer-service-oriented manner.
Review jobs to ensure they meet or exceed profitability goals.
Work with the VP, GM and/or GM to develop and implement continuous-improvement strategic business initiatives.
Prepare reports as assigned.
Work with HSE to develop effective safety records and practices that minimize potential company risks.
Perform technical jobs and other duties as business needs dictate.
Maintain NETA certification and be willing to test up to the next level in the Testing Division.
Observe safety rules and best practices, follow company policies and procedures, and ensure work and decisions comply with regulatory law.
Complete computer work and other duties as assigned.