HVAC Branch Service Manager

Johnson Controls•Lubbock, TX

1d•$103,600 - $145,000

About The Position

Johnson Controls is hiring an HVAC Branch Service Manager to lead the local HVAC service business supporting data center growth. The role focuses on customer satisfaction, safety, profitable performance, and consistent, efficient branch service operations. It owns day-to-day service business processes and team management to meet customer and financial objectives, fosters a safety-first culture, supports business processes and service applications, and helps improve the proficiency and performance of branch support staff. The manager works with HVAC Truck Based Service Managers and Customer Service Representatives to forecast and drive service performance, supervises the service business support team, and coaches branch service teams on processes and applications. The role responds to performance gaps with training and resources, serves as a subject matter expert for service processes and applications, and implements delivery standards aligned with BSNA objectives. It also supports customer satisfaction, service team business plans, and account management activities. The position requires independent, organized work; effective communication and collaboration with internal and external stakeholders; prioritization based on financial impact and business goals; and experience with service management software, financial accounting systems, and basic project accounting or costing principles. The hiring salary range is $103,600–$145,000, with a competitive bonus plan and benefits package. Salary is determined by the applicant’s qualifications and other factors.

Requirements

At least 5 years of proven experience managing service operations and/or service dispatch or scheduling.
At least 5 years of HVAC commercial industry experience with progressing responsibility.
Equivalent combination of education and HVAC industry experience.
Ability to work independently, with strong organizational skills and attention to detail.
Strong interpersonal skills and ability to connect effectively with internal and external clients.
Ability to manage a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based on financial impact and desired business goals.
Demonstrated written and verbal communication skills.
Experience with basic project accounting or costing principles.
Ability to positively represent Johnson Controls and influence diverse teams to accomplish tasks and goals.
Ability to use service management software and financial accounting systems.

Nice To Haves

Bachelor's degree

Responsibilities

Lead the day-to-day tactical local HVAC service business supporting data center growth, with a focus on customer satisfaction and positive business results.
Work with HVAC Truck Based Service Managers and Customer Service Representatives to forecast, analyze, and drive service business performance across all service lines.
Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
Coach and support branch service teams on day-to-day business processes, standard methodologies, and service applications.
Respond to risk indicators or performance gaps with training, resources, and practical ideas to mitigate issues.
Serve as the subject matter expert for service business processes and applications during actualization, ensuring training, communication, measurement, and reinforcement.
Implement and maintain delivery standards aligned with BSNA objectives for balanced, profitable growth.
Support customer satisfaction, service team business plans, and account management activities within the branch service organization.
Manage the branch service operation with accountability, safety, integrity, consistency, and discipline.
Address daily service issues, respond quickly, and help teams execute the appropriate processes.
Use performance signals to guide coaching, process reinforcement, and practical improvements.
Use service applications, business process controls, and financial information to keep work organized and aligned with branch goals.
Prioritize work according to business impact and execution urgency, and communicate clearly while following through on commitments.