Service BDC Agent - Jaguar / Land Rover San Jose

Sonic Automotive•San Jose, CA

16d

About The Position

The Service BDC Agent generates service appointments for customers who contact the dealership via the internet. The agent provides a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. The role uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. Training will cover the dealership’s products and services, inventory, financing, and incentive programs.

Requirements

Previous BDC experience at an automotive dealership.
Previous experience in a high-volume call center environment or a commission-driven role.
Excellent interpersonal skills over the phone.
Goal-driven approach to meeting and exceeding store appointment goals.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational and time-management skills.
Valid driver’s license with an acceptable driving record.
Must be legally authorized to work in the United States.
Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Responsibilities

Respond to internet inquiries courteously, accurately, and professionally.
Enter customer inquiry data promptly and accurately into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead management tools.
Compile required reports, forms, and other documentation in a timely manner.
Perform other job-related duties as assigned.
Act ethically, provide a high degree of customer satisfaction, and be honest in all dealings with customers.