Service BDC Agent

Mac Haik Enterprises • Houston, TX

2d • Onsite

About The Position

Mac Haik Houston Ford is seeking a motivated Service Business Development Center (BDC) Agent to join their growing team in Houston. This role is ideal for individuals who are competitive, customer-focused, and motivated by achieving goals. The position involves interacting with customers, maintaining organization, and thriving in a fast-paced environment. The dealership is committed to providing exceptional customer service and making car shopping easy.

Requirements

• Positive attitude with excellent communication skills.
• Comfortable making a high volume of outbound calls.
• Strong attendance, punctuality, and work ethic.
• Ability to multitask and stay organized in a fast-paced environment.
• Coachable with a desire to improve every day.
• Self-motivated, goal-oriented, and able to perform with minimal supervision.
• Must be dependable, professional, and committed to delivering an exceptional customer experience.
• Consistently meeting or exceeding appointment goals.
• Maintaining a strong appointment show rate.
• Providing outstanding customer service on every interaction.
• Following all dealership processes and procedures.
• Being accountable, reliable, and committed to continuous improvement.

Nice To Haves

• Experience preferred.
• Bilingual is a plus.
• Previous BDC, call center, customer service, or automotive experience preferred.
• We’re willing to train the right person with the right attitude and drive.

Responsibilities

• Answer inbound service calls and make outbound calls to customers.
• Schedule service appointments while maximizing shop capacity.
• Follow up with customers through phone, text, and email.
• Confirm appointments to maintain a high show rate.
• Build value in recommended maintenance and dealership services.
• Accurately document all customer interactions in our CRM.
• Work closely with Service Advisors to ensure a smooth customer experience.
• Meet and exceed daily, weekly, and monthly appointment goals.
• Handle objections with confidence and professionalism.
• Maintain consistent communication with customers from initial contact through their appointment.

Benefits

• Competitive pay with performance incentives.
• Paid training and ongoing coaching.
• Opportunities for advancement.
• Supportive, team-oriented culture.
• Stable, high-volume dealership with room to grow.
• Medical, dental, and vision insurance plans
• 401(k) Retirement Plans with Company Match
• Great culture
• 5 day work week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed