Service BDC Agent

Edmond Hyundai • Oklahoma City, OK

2d • Onsite

About The Position

At Edmond Hyundai, we believe exceptional customer service begins with exceptional people. As one of Oklahoma's premier Hyundai dealerships, we're committed to providing an outstanding ownership experience from the moment a customer purchases their vehicle through every service visit. We're looking for an enthusiastic, customer-focused Service BDC Agent to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and are motivated by achieving goals, we'd love to meet you.

Requirements

• Previous BDC, automotive dealership, call center, or customer service experience preferred.
• Outstanding communication and phone skills.
• Positive attitude with a genuine passion for helping customers.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and multiple applications simultaneously.
• Self-motivated with the ability to work independently and as part of a team.
• Reliable attendance and strong work ethic.
• Must be available to work a flexible schedule covering all service department operating hours, including Monday through Friday between 7:00 a.m. and 6:00 p.m., and Saturdays between 8:00 a.m. and 4:00 p.m. Scheduling will vary based on business needs.
• High school diploma or equivalent.
• Valid driver's license.

Responsibilities

• Answer inbound service calls in a friendly, professional, and timely manner.
• Schedule, confirm, and reschedule service appointments for our customers.
• Respond quickly to internet leads, emails, text messages, and online appointment requests.
• Conduct outbound calls for maintenance reminders, declined services, recall campaigns, and missed appointments.
• Build strong customer relationships through exceptional communication and follow-up.
• Accurately document all customer interactions in our CRM system.
• Coordinate with Service Advisors and Service Management to maximize shop efficiency.
• Help drive customer retention and satisfaction by delivering a world-class service experience.
• Meet and exceed daily, weekly, and monthly appointment and performance goals.
• Represent Edmond Hyundai with professionalism, integrity, and enthusiasm.

Benefits

• Competitive hourly pay plus performance bonuses
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Ongoing paid training and career development
• Opportunities for advancement within the dealership
• Employee discounts on vehicles, parts, and service
• A positive, team-oriented work environment with supportive leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED