BDC Service Agent

inchcape • Tamuning, GU

1d • Onsite

About The Position

Our team is looking for a customer-focused and organized BDC Service Agent to deliver an exceptional customer experience through phone, email, and online communication. In this role, you will schedule service appointments, respond to customer inquiries, conduct follow-ups, and work closely with our Service team to maximize customer satisfaction and aftersales opportunities. If you enjoy helping customers, thrive in a fast-paced environment, and have excellent communication skills, we'd love to hear from you.

Requirements

• High School Diploma or equivalent required.
• 1–2 years of experience in a call center, customer service, or similar customer-facing role.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, and PowerPoint) preferred.
• Valid Guam Driver's License required.
• Excellent verbal and written communication skills with a professional and customer-focused approach.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Reliable, detail-oriented, and committed to delivering exceptional customer service.

Responsibilities

• Handle inbound and outbound customer calls, emails, and online inquiries while scheduling and confirming service appointments.
• Maintain accurate customer information, appointment records, and CRM updates to support a seamless customer experience.
• Coordinate appointments and communicate customer needs with Service Advisors and other aftersales team members.
• Respond professionally to customer inquiries, resolve concerns, and provide timely follow-up to encourage repeat business.
• Utilize dealership systems and BDC tools to track customer interactions, appointments, and department performance.
• Support departmental reporting, attend team meetings, and follow company policies and customer service standards.

Benefits

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company's retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED