BDC Agent
Lexus - Tom Wood Lexus, Indy•Carmel, IN
•Onsite
About The Position
The Tom Wood Lexus is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across multiple dealership locations. This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by performance-based rewards.
Requirements
- Previous experience in customer service, hospitality, or call center roles preferred
- Excellent verbal and written communication skills
- Ability to connect with customers over the phone and through electronic communication
- Comfortable using computer systems, including Microsoft Office applications
- Calm under pressure with strong multitasking abilities
- Goal-oriented and motivated by achieving performance targets
- Professional demeanor and positive attitude
Responsibilities
- Handle 115+ inbound and outbound calls daily with professionalism and efficiency
- Provide exceptional customer service to guests across multiple dealership locations
- Schedule service appointments and confirm details accurately
- Engage customers to promote dealership services and programs
- Maintain detailed records and update customer information in CRM systems
- Build product knowledge across the Tom Wood Automotive Group’s diverse lineup
Benefits
- Paid Time Off & Vacation
- Paid Holidays
- Medical, Dental & Vision Coverage
- 401(k) with Company Match
- Life & Disability Insurance
- Professional Training & Career Development
- Tuition Reimbursement
- Service Awards
- Opportunities for Advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
