Service BDC Agent - Jaguar / Land Rover San Jose

Sonic Automotive•San Jose, CA

17d•$20 - $25

About The Position

The Service BDC Agent generates service appointments with customers who contact the dealership through the internet. The agent provides a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. The position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The agent will be trained on the dealership’s products and services and will become knowledgeable about inventory, financing, and incentive programs.

Requirements

Previous BDC experience at an automotive dealership.
Previous experience in either a high-volume call center environment or a commission-driven role.
Excellent interpersonal skills over the phone.
Goal-driven approach to meeting and exceeding store appointment goals.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational and time-management skills.
Valid driver’s license with an acceptable driving record.
Must be legally authorized to work in the United States.
Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Responsibilities

Respond to internet inquiries with courtesy, accuracy, and professionalism.
Promptly and accurately enter customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead management tools.
Compile required reports, forms, and other documentation in a timely manner.
Perform other job-related duties as assigned.
Exhibit ethical behavior and provide a high degree of customer satisfaction and honesty in dealings with customers.