Service Associate

EōS Fitness • Dallas, TX

1d

About The Position

The Service Associate provides a welcoming, professional, and helpful experience to members, guests, and staff. The role includes greeting and directing people, answering questions, offering knowledgeable assistance, and supporting members throughout their fitness journey. The Service Associate represents the gym’s commitment to exceptional service and helps create a fun atmosphere. Duties may evolve at management’s discretion.

The position reports directly to the Operations Manager. It requires flexibility in a fast-paced gym setting, including the ability to work evenings, weekends, and holidays as required. CPR certification and attendance at mandatory company trainings are required within 30 days of hire.

Requirements

• Previous experience in customer service or a front desk role.
• Excellent interpersonal skills and a customer-focused attitude.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
• Must follow company policies and standard operating procedures, which may be updated or changed over time.

Nice To Haves

• Experience or strong interest in the fitness industry.
• Embraces the company’s Core Values.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Keep the front desk clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to support the well-being of gym members and staff.
• Monitor inventory for coolers, beverages, and bar items, and track sales performance.
• Support facility cleanliness by conducting gym walks, picking up trash, restocking supplies, and checking locker rooms and bathrooms.
• Attend mandatory company trainings within 30 days of employment.
• Follow current company policies and standard operating procedures.

Benefits

• Free membership for the employee and one plus-one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay, providing access to funds before payday.
• Vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistance Program benefits.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.
• Tenure Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed