Service Associate

Morgan Stanley•Sewickley, PA

17h

About The Position

Service Associates provide operational oversight and support on behalf of the Market, along with general management support and assistance on special projects. The role covers daily functions such as document maintenance, asset movement, trade support, and approvals. The Service Associate resolves problems using available resources and escalates matters as needed. The position also supports audit readiness, monitors operational processes, assists with administrative and client-service tasks, and serves as a resource to sales, service, risk, and Home Office partners on behalf of Service Managers.

Requirements

High school diploma or equivalent.
Ability to work proactively and independently in a fast-paced, evolving environment.
Strong attention to detail and organizational skills, with the ability to prioritize tasks.
Ability to collaborate as a team player.
Willingness to obtain securities licenses, such as Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Strong communication and client service skills.
Proficient computer skills and knowledge of Microsoft Office products.
Willingness to travel if needed, such as between nearby branch offices.

Nice To Haves

College degree preferred.
Industry experience is a plus.

Responsibilities

Review check and security deposits, issue checks, and approve cash and securities transactions.
Maintain operational logs, ensuring their accuracy and managerial execution.
Process trade adjustments and manual trade tickets.
Help Service Leadership respond to operational alerts promptly and in accordance with Firm policies and procedures.
Review delegated reports and requests and execute actionable items to meet service-level expectations.
Manage documents, including reviewing them for accuracy and completeness, scanning, and electronic filing.
Oversee and distribute incoming and outgoing mail, including regular and overnight mail at multiple points during the day.
Support the Service and Risk Management team with audit readiness and preparedness by monitoring accounts and processes, participating in audit testing, and ensuring compliance with Firm policies and regulatory requirements.
Identify opportunities to inform clients about Firm services and solutions that support their needs, including secure digital offerings through Morgan Stanley Online and Morgan Stanley Mobile.
Identify gaps in branch processes or procedures and escalate them to the management team.
Assist with special projects, such as recruit onboarding support, Financial Advisor coverage, and document retention.
Keep up with policy and platform changes and participate in learning, peer sharing, cross-training, and conference calls as needed.
Perform other branch administrative duties, such as telephone coverage, supply ordering, facilities support, and clerical assistance during client visits.
Serve as a resource to sales, service, risk, and Home Office partners on behalf of Service Managers.
Organize and track progress on operational remediation projects.