Service Associate

Raymond James • Memphis, TN

8d • Hybrid

About The Position

Raymond James is seeking a dynamic, motivated, detail-oriented, and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role serves as a key client contact and supports day-to-day branch operations in a fast-paced, task-oriented environment. The successful candidate communicates effectively across phone, email, in-person, and virtual channels, and can organize and track multiple detailed tasks amid changing priorities and deadlines.

The position includes client onboarding and account servicing, researching client and security information, maintaining records and documentation, processing asset transfers, monitoring cash and account alerts, preparing client meeting materials, and supporting advisors with trading, portfolio rebalancing, marketing, and client events. The associate is also expected to pursue training and professional development and to perform other duties as assigned.

The role is hybrid, with travel of less than 25%. Compensation includes base salary or wages and may include additional compensation, discretionary bonuses, or commissions. A benefits package may include medical, dental and vision coverage, insurance, disability benefits, retirement savings, paid time off, and parental leave; eligibility and offerings may vary by position and employment status.

Requirements

• High school diploma or equivalent, or an equivalent combination of experience, education, and/or training approved by Human Resources.
• Effective communication across in-person, virtual, phone, and mail channels.
• Ability to organize, manage, and track detailed tasks and assignments with frequently changing priorities and deadlines.
• Ability to identify time-sensitive items, assess competing priorities, and proactively follow up to ensure completion and resolve errors or concerns.
• Ability to handle stressful situations and provide calm, professional, high-level customer service.
• Ability to analyze problems, research account information, and establish solutions in a fast-paced environment.
• Mathematical ability sufficient to process account and transaction information.
• Ability to communicate orally and in writing with people at all organizational levels.
• Ability to work independently and as part of a cohesive team.
• Knowledge of general office practices, procedures, and methods; investment concepts and securities-industry practices; financial markets, products, regulations, and trading terminology.
• Familiarity with managed account platforms, CRM or similar contact-management software, and goal-planning software.
• Ability to use Excel to develop spreadsheets and support ongoing reporting.
• Ability to operate standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Candidates without the preferred licenses must demonstrate the ability to obtain all required licenses within the timeframe established by the hiring manager.

Nice To Haves

• One or more years of securities-industry or related work experience.
• SIE (Securities Industry Essentials), Series 7, and Series 63 licenses.

Responsibilities

• Serve as the first point of contact for a high volume of daily client interactions, including basic inquiries, quotes, and meeting scheduling, by phone, in person, virtually, and through mailings.
• Work independently and as part of a team to support Financial Advisors and the branch office.
• Onboard new clients, open accounts, and research client and security information using internal databases and other technologies.
• Keep client information and documentation current with firm and industry requirements, rules, and regulations.
• Process and monitor asset transfers to confirm that assets and cost basis were received successfully.
• Monitor available cash awaiting investment, run weekly cash and cash-equivalent reports, and contact clients about investment opportunities.
• Review, assess, and respond to corporate action items and client account alerts.
• Prepare financial reports, spreadsheets, and other materials for client meetings.
• Input orders and rebalance portfolios on behalf of Financial Advisors.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance, critical illness insurance, and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings benefits may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation, discretionary bonuses, or commissions may be included.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED