Service Associate

St Anthony Foundation • San Francisco, CA

5d

About The Position

The Service Associate works in St. Anthony’s Free Clothing Program (FCP), which provides new and gently used clothing at no cost to men, women, and children. The program offers guests a boutique-style shopping experience with clothing and, when available, linens, bags, hygiene products, and other accessories. The associate helps distribute clothing to low-income individuals and families while providing compassionate, respectful service grounded in St. Anthony’s Franciscan values and commitment to dignity and social justice.

The role combines guest engagement, program administration, store and stockroom operations, and teamwork. The associate supports eligibility checks, appointments, intake, referrals, service records, data entry, volunteer and intern coordination, safety, and maintenance of welcoming shopping and checkout areas. The position works Saturdays from 8:00 a.m. to 4:30 p.m.; weekend and holiday work is required. The listed salary range is $22.50–$28.00.

Requirements

• High school diploma or GED preferred, or equivalent experience in a nonprofit, retail, or customer service setting.
• Fluency in English and Spanish or English and Cantonese.
• Excellent interpersonal, listening, oral, and written communication skills.
• Ability to be polite, diplomatic, and firm, and to set limits and maintain professional boundaries with guests, volunteers, donors, and coworkers.
• Ability to respond to emergencies and high-pressure situations in a composed and self-assured manner.
• Ability to work non-traditional hours and days, including weekends and holidays.
• Ability to complete paperwork neatly and legibly.
• Ability or willingness to learn to use computers, smartphones, and iPads to find, evaluate, create, and communicate information.
• Punctuality, reliability, cooperation, and a team-oriented approach.
• Ability to work with minimal supervision.
• Commitment to St. Anthony Foundation’s Statement of Values and desire to work for a social services agency serving people in need.

Nice To Haves

• Experience working in a nonprofit or community-based social service agency with people experiencing homelessness or poverty.

Responsibilities

• Check and verify guests’ eligibility for services and schedule future appointments.
• Distribute free clothing courteously and respectfully, supporting a dignified and positive shopping experience.
• Check guests out and verify quantities of clothing items received.
• Maintain accurate service records and complete reports and paperwork neatly, legibly, and thoroughly.
• Assist with client intake, identify clients who may need other services, and make referrals to St. Anthony’s programs or community-based organizations.
• Orient guests to the store, program policies, and procedures, and help them locate clothing as needed.
• Stay informed about St. Anthony’s programs and departments and relevant community-based organizations.
• Treat guests with empathy, dignity, and respect; seek to understand other perspectives and work effectively across cultures.
• Enter and retrieve information electronically, including program and participant data tracked in St. Anthony’s databases.
• Assist with training, orientation, coordination, and evaluation of volunteers and interns assigned to the Free Clothing Program.
• Help maintain a safe and secure environment for clients, volunteers, participants, and staff; observe safety precautions and identify workplace hazards.
• Coordinate stockroom and store operations, including ongoing restocking.
• Follow organizational programs, policies, and procedures, and participate in training and development opportunities.
• Keep shopping and checkout areas clean, organized, orderly, and welcoming.
• Participate in relevant meetings and collaborate with colleagues to support team and organizational goals.
• Manage stressful situations calmly, maintain awareness of how one’s behavior affects others, and demonstrate integrity and respectful communication.
• Seek support from team members or management and cooperate with coworkers, management, and the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED