Service Associate

SpartanNash•South Bend, IN

1d•Onsite

About The Position

The Service Associate provides guests with highly satisfactory service and assistance, including bagging groceries, carrying purchases to vehicles, retrieving shopping carts, performing bottle-return tasks, and completing janitorial duties as needed. The role helps ensure the shift contributes to the store’s financial interests and requires completing other assigned duties in a timely manner. The associate follows store guidelines for bagging, product handling, safety, food safety, cleaning, and guest experience. The position may also involve tasks in other departments based on customer-experience needs. Work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions; noise is usually low to moderate. Travel requirements vary by assignment.

Requirements

Good oral communication skills.
Ability to interact politely and effectively with customers.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Use appropriate bagging supplies and techniques when handling guests’ purchases.
Empty bottle bins and clean bottle machines and the bottle-return area.
Collect, return, clean, and organize shopping carts.
Take groceries to customers’ vehicles and load them into vehicles.
Know the location of products carried in the store.
Handle spoiled or damaged products according to established guidelines.
Maintain a clean, attractive, and well-stocked department.
Work independently of others.
Perform cleaning duties and other assigned work in a timely manner.
Follow PPE and safety guidelines.
Follow food safety and cleaning expectations.
Follow guest experience guidelines.
Perform tasks in other departments as assigned based on customer-experience needs.
Complete additional responsibilities as assigned.