Service Associate, Full Time - Valley Fair

Macy's • Santa Clara, CA

22h • $18 - $25 • Onsite

About The Position

The B-Helpful Professional serves as a go-to resource for customers and associates throughout the store. The role helps create an easy and enjoyable shopping experience through speed, attention to detail, collaboration, and teamwork. The associate manages an in-store service hub, assisting customers with Buy Online Pick-up in Store orders, easy returns, tourism information, and booking appointments for in-store services.

Requirements

• Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to stand and walk for prolonged periods, with possible reaching, crouching, kneeling, and stooping.
• Ability to frequently lift or move up to 25 pounds.

Nice To Haves

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.

Responsibilities

• Greet and engage customers, providing genuine and friendly interactions to create an easy, seamless, and enjoyable in-store experience.
• Use technology proficiently.
• Participate in merchandising and operational requirements of the role.
• Assist customers with Buy Online Pick-up in Store orders and easy returns.
• Provide tourism information and facilitate appointments for in-store services.

Benefits

• Performance and referral bonus opportunities
• Merchandise discounts
• Inclusive, challenging, and fun work environment
• Employee Assistance Program with mental health and financial literacy resources
• Colleague Resource Groups and give-back/volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED