Customer Service Representative - Valley Fair
About The Position
The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service and helping customers with returns, exchanges, order pickup, and inquiries. The role owns customer interactions from start to finish, resolves concerns with empathy and sound judgment, accurately processes transactions and ticketing, and supports inventory accuracy. Representatives build relationships with customers and teammates, protect customer information, and promote Nordstrom Loyalty and tools, software, and services that improve the customer and employee experience. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
- Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.
Responsibilities
- Deliver friendly service by understanding customer needs and managing interactions from start to finish.
- Resolve returns, exchanges, order pickup inquiries, and other customer concerns.
- Troubleshoot customer issues with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical, vision, and dental benefits
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance and disability insurance
- Merchandise discount
- Employee Assistance Program (EAP) resources
- Holidays
- Position may be eligible for performance-based incentives or bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
