Seasonal Customer Service Representative - Fashion Valley
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions and ticketing, and helping onboard new employees through POS/register training. The role involves owning customer interactions, addressing concerns with empathy and sound judgment, building positive relationships with customers and teammates, protecting customer information, and promoting Nordstrom Loyalty and other tools, software, and services. Hours vary based on business needs and include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to train and deliver POS/register training to support onboarding of new hires.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Provide friendly service and understand customer needs, owning customer interactions from start to finish.
- Resolve returns and exchanges and support order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and resolution of issues.
- Promote the Nordstrom Loyalty program and new tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical and vision coverage
- Dental coverage
- Retirement benefits
- Paid time away
- Life insurance
- Disability insurance
- Merchandise discount
- Employee Assistance Program (EAP) resources
- May be eligible for performance-based incentives or bonuses
- 401(k)
- PTO accruals
- Holidays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
