Customer Service Representative - Valley Fair

Nordstrom • San Jose, CA

3d

About The Position

The Customer Service Representative is at the heart of the Nordstrom customer experience, providing friendly service and resolving customer needs from start to finish. The role handles returns and exchanges, order pickup inquiries, transactions, ticketing, and customer concerns while supporting a positive team environment. Representatives also help onboard new employees by providing POS/register training and promote Nordstrom Loyalty and other tools, software, and services that improve customer and employee experiences. Hours vary based on business needs, including evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
• Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

• Provide friendly service by understanding customer needs and owning interactions from start to finish.
• Resolve returns, exchanges, order inquiries, pickup questions, and other customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance, and issue resolution.
• Promote the Nordstrom Loyalty program and new tools, software, and services that enhance the customer and employee experience.
• Train new hires on POS/register use and support their onboarding.

Benefits

• Medical, vision, and dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance
• Disability insurance
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed