Service Associate (Teller)

First Merchants Corporation•Jeffersonville, IN

10d

About The Position

First Merchants Bank is seeking a Service Associate (Teller) to provide high-quality customer service by accurately and efficiently completing bank transactions and recommending products and services that meet customers’ current and future financial needs. The role supports personal production goals while delivering a meaningful customer experience. The position also contributes to banking center operations by balancing cash, daily transactions, the vault, and ATM; following compliance, reporting, information security, and verification procedures; and assisting with opening or closing the banking center. The Service Associate participates in a sales environment by learning bank products, selling products, making referrals, and attending meetings and coaching sessions.

Requirements

High school diploma or equivalent.
At least 3 months of sales, cash handling, or related experience.

Responsibilities

Respond to customer requests for banking transactions.
Answer customer inquiries and address problems with solutions that meet customers’ current needs.
Build customer loyalty and customer advocates.
Balance cash, daily transactions, the vault, and ATM.
Understand and ensure compliance with applicable regulations and reporting requirements.
Follow information security policies and verification procedures to protect customer privacy.
Assist with opening and/or closing the banking center.
Sell bank products, make customer referrals, and perform other activities that support goals.
Learn about all bank products.
Participate in daily and weekly meetings and coaching sessions.