Service Associate (Teller)

First Merchants Brand•Jeffersonville, IN

About The Position

First Merchants Bank is seeking a Service Associate (Teller) to provide high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services that meet customers’ current and future financial needs. The role supports personal production goals while delivering a meaningful customer experience. The Service Associate responds to banking transaction requests, resolves customer inquiries and problems, and builds customer loyalty. The position also contributes to banking center operations by balancing cash, daily transactions, the vault, and ATM; complying with regulations and reporting requirements; protecting customer privacy; and assisting with opening or closing the banking center. In a sales-focused environment, the associate sells bank products, makes referrals, learns the bank’s products, and participates in meetings and coaching sessions.

Requirements

High school diploma or equivalent.
At least 3 months of sales, cash handling, or related experience.

Responsibilities

Respond to customer requests for banking transactions.
Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
Build customer loyalty and customer advocates.
Balance cash, daily transactions, the vault, and ATM.
Understand and ensure compliance with regulations and reporting requirements.
Follow information security policy and verification procedures to protect customer privacy.
Assist with opening and/or closing the banking center.
Sell bank products, make customer referrals, and perform other activities that support goals.
Know about all bank products.
Participate in daily or weekly meetings and coaching sessions.