Service Appointment Coordinator (BDR - Service)

PAG Direct • Richmond Hill, ON

7d • CA$36,000 - CA$65,000 • Onsite

About The Position

PAG Direct is seeking 3 Service Appointment Coordinators / Business Development Representatives - Service to join their growing team at Thornhill Hyundai. This role is crucial for growing the business at PAG Direct, and they are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high-performing team within their Business Development Center. The company emphasizes a team of automotive specialists.

Requirements

• 1-2 years of service experience with a proven track record
• At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions
• Ability to prioritize and quickly respond to customer requests
• Excellent and persuasive communication skills, both oral and written
• Timely follow-through, consistency and a getting things done attitude
• Strong computer literacy skills

Nice To Haves

• Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset
• Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset

Responsibilities

• Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience.
• Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.
• Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
• Create and maintain relationships with customers to increase revenues for the services and parts departments.
• Pre-sale of certain dealership services in which additional compensation will be provided.
• Hitting goals and objectives as set by Management Team.
• Strong communicate skills and be receptive to new ideas.
• Being a team player and working well with others to achieve objectives.
• Contribute ideas to our product development or processes.
• Dependability not only to the team, but to our customers.
• Flexibility in working hours.
• Positive attitude and highly energetic with the eagerness to push the normal.

Benefits

• Competitive wage and competitive bonus structure; contingent on experience
• Competitive benefits plan; eligible after 3 months
• Employee Assistance Program
• Learning opportunities to help you grow and support your professional development
• Opportunity for growth within the organization
• Proactive and knowledgeable management
• Generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed