Service Appointment Coordinator

Kool Automotive Group • Grand Rapids, MI

1d • Onsite

About The Position

The Service Appointment Coordinator is the first point of contact for many of our service customers. In this role, you'll answer incoming calls, schedule service appointments, assist with customer follow-up, and help keep our service department running smoothly. This position also serves as a backup cashier when needed and provides general administrative support to the service team.

Requirements

• High school diploma or equivalent
• Previous customer service, receptionist, call center, or administrative experience preferred
• Strong phone etiquette and communication skills
• Excellent organizational and multitasking abilities
• Comfortable using computers and learning dealership software
• Detail-oriented with strong accuracy and follow-through
• Basic cash handling experience is a plus
• Positive attitude, reliability, and a willingness to work as part of a team

Responsibilities

• Answer incoming phone calls professionally and courteously
• Schedule and manage customer service appointments
• Update and maintain appointment information in the dealership scheduling system
• Contact customers to confirm, reschedule, or follow up on service appointments
• Make outbound calls to help fill the service schedule and improve customer retention
• Provide outstanding customer service during every interaction
• Assist as a backup cashier by processing customer payments accurately
• Maintain organized service records and appointment calendars
• Support the service department with administrative tasks as assigned
• Perform other duties as needed to support daily dealership operations

Benefits

• Competitive hourly pay
• Performance spiffs
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts
• Opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED