Appointment Coordinator (Toyota of Hollywood)

Go Auto • Los Angeles, CA

4d • Onsite

About The Position

Go Auto is seeking a dynamic Service Appointment Coordinator to join the Toyota of Hollywood team. This role is ideal for a people-person with strong organizational skills and a passion for providing exceptional customer service. The coordinator will be responsible for managing service appointments, ensuring a positive guest experience, and handling various administrative and customer-facing tasks.

Requirements

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Responsibilities

• Efficiently schedule appointments, confirmations, and updates.
• Ensure every service visit is a unique and extraordinary experience for guests.
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally.
• Review and coordinate appointments with the parts department.
• Collect and process payments following dealership guidelines.
• Follow up with guests, request feedback, and discuss surveys within 24 hours.

Benefits

• Starting at $20
• 401K
• Vacation time (one week after first year, two weeks after two years, three weeks after five years)
• Health care
• Dental
• Health spending account
• Endless opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed