Appointment Coordinator

LARSON MOTORS INC•Fife, WA

1d•$39,000 - $44,000•Onsite

About The Position

Receives callers in the service department setting up shop appointments to best utilize the efficiency of the dealership’s service department. Provides basic information to all callers.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience.
Has the ability to read and comprehend simple instructions, short correspondence, and memos.
Has the ability to write simple correspondence.
Has the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Possess the ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to lift up to 40lbs.

Responsibilities

Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
Fields calls from customers needing to arrange shop appointments
Using the computer system arranges for the customer to bring in their vehicles
Utilizes the shop to maximize the efficiency for the service advisors and the technicians
If needed, arrange for the customer’s use of the company provided shuttle van.
Performs duties as back up cashier as needed.
Operates and maintains office machines such as computer, calculator, fax machine, and copier.
Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.
Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.
Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.
Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
Arrives at work, takes breaks, and departs work at scheduled times. Accrues overtime only with management authorization.
Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.
Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.
Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
Communicates everyday, with direct supervisor if it is necessary to be late or absent.
Other job duties as required.

Benefits

Comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment.
4 plans to help employees access the best plan that fits their budget and needs.
One plan is zero cost to the employee.
Company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees.
Vision insurance
Dental insurance
Various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance.
Employee Assistance Program (EAP) - specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.
Retirement plan available to all employees over the age of 21.
401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years.
Company match 50% of the first 4% contributed by the employee.
Employees can opt to have a flat dollar amount withheld from their check.
ROTH plan option
KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.
6 paid holidays each year.
Competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment).
Vehicle purchasing programs for all the vehicle brands we offer.