Service Appointment Coordinator
Serra Rochester Hills•Rochester Hills, MI
•Onsite
About The Position
Join our team at Serra Rochester Hills as a Service Appointment Coordinator. We are looking for enthusiastic individuals to be a part of our vibrant Service team responsible for scheduling appointments. This is an excellent opportunity to kickstart your career in the automotive retail industry and gain valuable experience within a dealership environment. If you have previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent, this role is perfect for you!
Requirements
- Positive attitude and team player mindset
- Punctual, reliable, open minded and committed to professional and personal growth
- Proficient in computer skills, with experience in Gmail, Excel, and Word (dual-screen experience preferred)
- Strong background in customer service
- Excellent verbal and written communication skills
- Clean driving record and valid driver's license
Nice To Haves
- Previous experience as a Scheduling Assistant, Appointment Setter, or Call Center Agent
Responsibilities
- Coordinate service appointments for our guests to meet their vehicle needs
- Effectively communicate with customers, answer questions, and provide appropriate guidance
- Respond promptly to customer inquiries via phone calls, texts, online scheduling, and live chat
- Offer advice on maintenance recommendations
- Confirm scheduled and missed appointments
Benefits
- Medical and Dental Plans available
- 401K Plan
- Paid time off and vacation
- Opportunities for growth
- Paid Training
- Employee vehicle purchase plans
- Long-term job security
- Health and wellness programs
- Discounts on products and services
- Enjoyable work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
