Service Appointment Coordinator

Don Hewlett Chevrolet Buick•Georgetown, TX

1d•Onsite

About The Position

Don Hewlett Chevrolet Buick’s Customer Loyalty Center is looking for enthusiastic, professional, customer-oriented candidates to join the team! This position reflects the image and face of our Service Department to our customers. We are looking for team players and multi-taskers as all our coordinators, receptionist and cashiers work closely together to provide superior customer service experience in a high paced environment.

Requirements

Experience in Customer Service Field or Call Center
Excellent verbal and written communication skills
Experience with Microsoft Office products (Excel, Word, Outlook, etc.)
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen

Nice To Haves

Experience working Reception desk while handling multiple phone lines and computer applications
Previous work experience at dealership or automotive service department, preferred but will train.
Bilingual Spanish/English – Preferred

Responsibilities

Handles Inbound calls, answering customer concerns, issues and questions regarding products and services and directs phone calls to appropriate departments as needed.
Schedules service reservations by phone, in person, or via email by coordinating with Service, Warranty, Parts and Collision departments.
Contact new and existing customers to discuss current service needs or potential product/service issues.
Provides proactive service by constantly communicating with customer on status of vehicle, potential product/service issues.
Providing coordination of loaner or shuttle services.
Customer follow up after visit asking for feedback.
Coverage of Reception and Cashiering desks
Other Administrative duties will be assigned