Service and Support Engineer
About The Position
Refeyn is a pioneering company in mass photometry, a technology that weighs individual molecules and particles using light. This technology enhances the characterization of biomolecules, complexes, nanostructures, and viral capsids. Since its inception in 2018, Refeyn has been developing and delivering mass photometry instruments globally to academic institutions and biopharma companies. The company, headquartered in Oxford, UK, with US offices, has grown to over 170 employees and has secured significant investment, including a $70m Series B funding round in March 2022. Refeyn values its talented workforce and aims to be an outstanding place to work by fostering an inclusive culture, offering competitive compensation and benefits, and supporting continuous training and development. Refeyn also utilizes anonymized hiring practices to ensure fairness in the recruitment process.
Requirements
- BSc or Masters Degree in Engineering/Physics
- 3 years of experience with sensitive scientific equipment
- 1 year of customer-facing interaction
- Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
- Experience troubleshooting complex scientific equipment
- Experience with electronic assemblies and/or optical systems
- Proficient in English language
- Right to work in relevant country required as standard for all roles
Nice To Haves
- Experience working with scientific instrumentation software troubleshooting
- Experience with liquid handling robots
- Experimental experience with proteins, DNA or other biomolecules
- Passport holder and ability to travel Yes/No
- Car/drivers licence with relevant insurance Yes/No
Responsibilities
- Perform annual preventative maintenance visits on installed instruments
- Repair instruments both on customer sites and in house within the required time frame
- Provide remote support to customers, sales and applications team in case of immediate service issues
- Install instruments and AutoMP retrofits where required
- Coordinate and conduct basic user training
- Contribute to ongoing efforts to improve service and training documentation/procedures
- Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
- Contribute to service data collection
- Assist with service stock management
- Take responsibility for data and record keeping for installed instruments
- Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
- Assist Manufacturing on occasion
Benefits
- Competitive salaries
- Competitive benefits
- Ongoing training and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
