Advanced Support and Recovery Service

Insurance Corporation of British Columbia•Quesnel, BC

3d•Hybrid

About The Position

We are looking for a Disability Case Manager – Severe/Catastrophic (Advanced Support & Recovery Specialist) to provide Advanced Support & Recovery services to support our customers. In this role, you will be dedicated to providing customers with access to necessary benefits, treatment and healthcare services following accidents resulting in severe or catastrophic injuries. You will proactively manage case files in a one-to-one case management environment, supporting customer rehabilitation. Leveraging your recovery and disability case management knowledge, you will assess customer needs and develop appropriate goals, milestones, and timelines to support them in managing the physical and psychological impacts of their accident, in consultation with customer and health care professionals. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with external health care professionals, health care facilities, and community stakeholders among others. Your work will positively impact the lives of British Columbians by implementing and managing the most appropriate recovery or care plan for each customer. You will be working with customers over the phone as well as traveling to alternate locations, when required, including healthcare facilities or customers’ homes.

Requirements

An undergraduate degree or diploma (Kinesiology, Occupational Therapy, Physical Therapy, Disability Management etc.) and professional experience in disability management or vocational rehabilitation, or an equivalent combination of education and direct experience in customer recovery, vocational rehabilitation or disability case management
Several years of direct proactive recovery/disability case management with a portfolio of customers, along with their families, who have sustained severe and/or catastrophic injuries, including direct collaboration with all Health Care Providers throughout the entire duration of their rehabilitation.
Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
Detail oriented and organized, able to handle multiple files and tasks on a daily basis
Ability and willingness to travel to alternate locations, including healthcare facilities or customers’ homes when required
Strong problem solving and conflict resolution skills
A genuine desire to build trusted long-term relationships with customers and their family members, listen to their concerns and put their preferences, needs and values at the centre of their recovery goals
Knowledge and understanding of catastrophic trauma and the effects of long-term disability on mental health
The ability to manage all documents that are relevant to a customer’s claim, including keeping files up to date and recording details required to facilitate a customer’s recovery
A collaborative approach to skillfully manage a broad spectrum of cases, coordinating and managing the multiple care and service providers and stakeholders involved in the customer’s recovery journey
Only candidates legally entitled to work in Canada will be considered for this position.

Responsibilities

Proactively manage case files in a one-to-one case management environment, supporting customer rehabilitation.
Assess customer needs and develop appropriate goals, milestones, and timelines to support them in managing the physical and psychological impacts of their accident, in consultation with customer and health care professionals.
Support customers throughout their recovery journey, identifying their needs.
Assist in the coordination of their insurance benefits.
Collaborate effectively with external health care professionals, health care facilities, and community stakeholders.
Implement and manage the most appropriate recovery or care plan for each customer.
Work with customers over the phone.
Travel to alternate locations, when required, including healthcare facilities or customers’ homes.