Senior Service Support Engineer

Eaton Corporation•Manassas, VA

18h•Hybrid

About The Position

Eaton’s ES AMER ESS division is currently seeking a Senior Service Support Engineer. The expected annual salary range for this role is $84000 - $123000 a year. This position involves leading activities related to preparing technical pricing and commercial proposal quotations, serving as a primary point of contact for sales and customers, and providing application assistance. The role is responsible for pricing development, technical application support, and proposal documentation, often requiring unique solutions beyond standard specifications. The engineer will act as a liaison with other Eaton divisions and outside suppliers, maintain communication with internal customers, and visit customer sites. Additionally, the role involves tracking proposal and order activity, supporting division initiatives, and preparing monthly reports. Professional growth, training, and participation in team workshops are also key aspects of the position, along with providing exceptional customer service to meet deadlines.

Requirements

Bachelor’s of Science Degree in Engineering, Technical Field, or Business Degree with Engineering/Technical Experience and a minimum of 1 years’ experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment OR Associates of Science Degree in Engineering, Technical Field, or Business Degree with Engineering/Technical Experience and a minimum of 3 years’ experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment
In lieu of degree a minimum of 5 years' experience in electrical contractor estimating / proposal writing, application engineering, or power distribution equipment
Candidate must reside within a 50 mile radius of Hanover, MD or Manassas, VA to be considered for this role. Active duty military candidates are exempt from this restriction
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H 1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Nice To Haves

Bachelor's Degree in Engineering(Electrical Preferred) or Business Degree with Engineering/Technical Experience or an equivalency of 2 years hands-on field service experience and/or proposal generation experience specifically related to maintaining and modernizing electrical power distribution systems
Certified Electrical Technologist (CET) with existing field service and/or proposal generation experience specific to our services.
Experience with proposal development in both private sector and government bids; experience with proposal development for all of Eaton's end markets (Industrial, Commercial, Healthcare, Utility, Institutional and Government).
Experience with government proposal procedures such as technical and price proposal separation, reps and certifications, and government evaluation factors.
Experience in writing and reviewing subcontractor work scopes and Subcontractor agreements; preferred experience with GSA purchasing procedures; being able to evaluate proposals for specification compliance; experience with risk evaluation and risk management.
Estimating experience in substation and electrical system installations.

Responsibilities

Lead all activities related to preparing technical pricing and commercial proposal quotations for the Capital Region, focusing on the Data Center vertical.
Serve as the primary point of contact/trusted advisor with sales (NAS and EESS), channel, Reps/Agencies, end users, subject matter experts and District Operating Center team members for the development of technical & commercial proposals and provide application assistance in support of engineering services sales growth objectives.
Responsible for, but not limited to, pricing development, technical application support, and proposal & submittal documentation.
Provide unique solutions beyond the standard specifications to provide greater customer value and support sales in delivering the proposal to the customer, when needed.
Act as a division liaison with other Eaton divisions and plants and outside suppliers to identify solutions to customer needs in conjunction with engineering services offerings.
Maintain proper communication with internal customers, including price and product feedback on both commercial and technical issues.
Visit customer sites to address customer needs and gather technical inputs for accurate proposal recommendations.
Track proposal and order hit rate activity, enabling field management and outside sales engineers to monitor for customer/channel partner effectiveness.
Actively support Division Initiatives (Service Attachment Orders for New Equipment, power system engineering and power system automation offerings, Aftermarket Solutions, Extended Warranty Program, etc.).
Support proposals locally and requests from other locations.
Provide ongoing updates regarding proposal activities and prepare Monthly Reports.
Actively be involved in personal professional growth and development opportunities / industry organizations.
Complete all required and recommended product and safety trainings.
Participate in and contribute to the bi-annual Team Workshop.
Provide exceptional customer service to all stakeholders; putting in extra time as needed to meet customer and project deadlines.