Senior Field Support Engineer

Coretelligent•Atlanta, GA

7h•Onsite

About The Position

Coretelligent partners with growing, highly regulated organizations, providing secure and dependable IT environments. The company offers managed IT, cybersecurity, cloud, and strategy services, focusing on consistency, transparency, and trust. Coretelligent is building a team that values quality, ownership, and continuous improvement. The Senior Client Support Engineer will serve as a primary technical resource for a key client environment, supporting additional clients as needed. This highly visible, client-facing role involves balancing hands-on support, proactive system management, and technical leadership in a fast-paced MSP environment. The role requires comfort in owning a client environment end-to-end, with strong experience in modern Microsoft technologies including Entra ID, Intune, Azure, and Microsoft 365. The engineer will collaborate with client stakeholders and internal teams to support daily operations, drive improvements, and ensure a high standard of service delivery.

Requirements

5+ years of experience in IT support, systems engineering, or MSP environments
Strong hands-on experience with: Microsoft Entra ID (Identity & Access Management), Microsoft Intune (device management, policy creation, compliance), Microsoft 365 (Teams, Exchange Online), Microsoft Azure (VMs, core services, environment management)
Experience supporting mid-sized environments (200+ users), ideally in a client-facing or MSP setting
Strong troubleshooting skills across endpoints, user access, and cloud-based environments
Ability to manage both reactive support and proactive system improvements
Strong communication skills with the ability to work directly with client stakeholders
Experience working independently in a client environment while collaborating with broader teams

Nice To Haves

Azure certification (AZ-104) preferred but not required

Responsibilities

Serve as the primary technical point of contact for a client environment, supporting ~300–400 users and acting as a trusted advisor
Manage Identity and Access across Microsoft Entra ID, including user lifecycle, permissions, and security best practices
Own and maintain Intune environments, including device management, policy creation, compliance enforcement, and ongoing optimization
Support and manage Microsoft 365, including Teams and Exchange Online, ensuring stability and performance across the environment
Work within Azure, supporting cloud infrastructure, virtual machines, and overall environment health
Provide hands-on support and troubleshooting across: End-user systems (Windows and macOS), Hardware and peripherals (workstations, printers, mobile devices), Networking and connectivity (VPNs, DNS, DHCP, firewalls, VLANs)
Troubleshoot and resolve escalated technical issues across endpoints, access, applications, and connectivity
Lead and contribute to client-facing initiatives such as deployments, environment improvements, and infrastructure changes
Perform proactive system checks, lifecycle management, licensing reviews, and environment optimization
Partner directly with client stakeholders, including leadership, to align on priorities, initiatives, and long-term improvements
Maintain accurate documentation, environment notes, and system configurations
Mentor junior engineers and serve as an escalation point for more complex issues