Senior Engineer - Field

Vector Atomic•Pleasanton, CA

About The Position

Vector Atomic, an IonQ company is building quantum devices for applications including GPS-free navigation and timing, geophysical exploration, and telecommunications. We are focused on delivering near-term products that take advantage of the exquisite properties of quantum systems. Our devices are designed with the form, fit, function, and cost for the real world. We are looking for a Field Support Engineer to support our quantum timing product lines. This is a customer-facing, hands-on position supporting deployment, troubleshooting, and repair of our advanced rack-mounted quantum and photonics systems. You will serve as the technical bridge between our customers and engineering/manufacturing team—installing new systems at customer locations, resolving product issues in the field, and helping shape our service processes from the ground up. We are seeking strong individual contributors that take ownership of their work while supporting overall team goals. Our rapidly growing team of 80 plus brings an innovative but practical approach to developing quantum devices. If you'd like to work on transformational technologies in a dynamic, team-oriented environment, come join our team!

Requirements

Bachelor’s degree in Electrical, Optical, or Mechanical Engineering (or equivalent technical experience).
5-8 years of experience in field service, product support, or system integration—ideally within atomic clocks, frequency combs, photonics, optoelectronics, or telecom hardware.
Strong troubleshooting skills across hardware and software, including embedded controls and system-level interactions.
Skilled in mechanical assembly, electrical diagnostics, soldering and fiber splicing.
Excellent communication and customer interaction skills with a professional, proactive approach.
Willingness to travel to customer sites and adapt to dynamic support needs.
Compliance: Must meet U.S. export control requirements for “U.S. persons” (citizens, permanent residents, or protected individuals).

Nice To Haves

Experience with atomic clocks, frequency combs, narrow linewidth lasers or other high-sensitivity photonics systems.
Familiarity with embedded Linux environments and scripting tools (Python, Bash) for system configuration or diagnostics.
Background supporting complex opto-electronic or measurement systems through final integration, validation, or calibration.
Demonstrated success creating service workflows, training materials, or support infrastructure as an early technical hire.
Proven ability to collaborate effectively across engineering and manufacturing to translate field insights into product and process improvements.

Responsibilities

Serve as the technical contact for customers, providing on-site and remote support for quantum timing products.
Support installation and bring-up at customer facilities.
Diagnose and troubleshoot complex issues across software, electrical, mechanical, and optical subsystems.
Perform on-site and remote rework—including component replacement, fiber splicing, soldering, and configuration updates—and support product upgrades and system validation at customer sites.
Maintain accurate records of service visits, system configurations, and field activities.
Develop and document service workflows, troubleshooting procedures, and best practices to prepare for team expansion.
Collaborate closely with engineering and manufacturing teams to communicate field findings, validate fixes, and enhance product reliability.
Support system integration activities in manufacturing, adapting as needed to assist with assembly, validation, troubleshooting, and other high-priority tasks in a fast-paced environment.