Senior Field Engineer

CONTINENTAL LAUNDRY SOLUTIONS INC•Oshkosh, WI

About The Position

As a Senior Field Engineer, you'll provide advanced hands-on technical expertise in the installation, commissioning, training, and servicing of commercial and industrial laundry equipment across North America. In this role, you will:

Requirements

Associate's degree in electromechanical or related area of study, certified electrician status, or other applicable area of education
8+ years of relevant experience in technical service of industrial laundry equipment or like equivalent
Valid driver's license an clear driving record
Solid electrical, mechanical, hydraulic, and pneumatic, technological aptitude
Ability to troubleshoot and repair hydraulic and pneumatic circuits
Ability to grasp complex issues and analyze in a goal-oriented manner

Nice To Haves

Programmable Logic Controller (PLC) experience

Responsibilities

Provide comprehensive technical support for the installation, repair, and troubleshooting of OEM equipment
Serve as the primary technical point of contact for customers and distributor service personnel, ensuring high levels of customer satisfaction
Respond to inquiries from customers, distributors, and internal teams, providing expert guidance on product service issues, troubleshooting, and corrective actions
Act as a liaison for between the service and sales teams, training sales personnel on product capabilities, equipment sizing and layout considerations, and communicating installation requirements, operational considerations, and field-related challenges
Provide management with detailed reports and recommendations regarding product improvements, technical manuals, and equipment service/reliability concerns
Partner with OEM product engineers to identify and resolve product and component issues impacting performance