Testing and Service Support Technician

OGI•Sand Springs, OK

15h•Hybrid

About The Position

The Testing and Service Support Technician is responsible for conducting thorough testing, maintenance, and troubleshooting of equipment. This role combines technical expertise with hands-on service support to ensure products meet or exceed quality standards. The Testing Technician provides critical feedback to the service and engineering teams, fostering continuous product improvement and customer satisfaction. The Testing and Service Support Technician is responsible for answering service calls from customers needing first-line technical support.

Requirements

High school diploma or GED required.
Minimum of five years of demonstrated experience in testing, service, or maintenance of industrial equipment.
Experience with equipment testing, troubleshooting, and documentation.

Nice To Haves

Two-year technical degree or vocational certificate in a related field preferred.
Knowledge of PLC programming, electrical systems, and burner systems preferred.

Responsibilities

Conduct detailed testing on equipment to ensure compliance with performance standards.
Perform Factory Acceptance Tests (FAT) and maintain detailed documentation of results.
Verify equipment operational sequences, recommend modifications, and request necessary control adjustments to align with customer specifications.
Analyze technical documents (e.g., P&IDs, control schematics) to ensure alignment with project specifications before testing.
Document test results, modifications, and repairs, contributing to product improvement initiatives.
Responds to customer inquiries and ensures excellent customer service.
Perform repairs and startups on water bath heaters and industrial heaters.
Execute preventive maintenance, and repairs, including startups and troubleshooting of water bath heaters and industrial heaters.
Provide on-site and remote technical support for startups, troubleshooting, and maintenance of industrial heating systems.
Diagnose and resolve mechanical, electrical, and control system issues to optimize performance.
Communicate performance feedback to engineering and management to enhance product reliability.
Address customer inquiries with prompt, clear technical guidance and excellent customer service.
Partner with engineering, service, and sales teams to resolve product and testing issues, ensuring alignment with customer requirements.
Provide on-site technical support for initial equipment setup, repairs, and system upgrades in collaboration with the service team.
Support the sales team with technical expertise, particularly regarding aftermarket parts.
Enforce safety protocols during testing, installation, and repairs to ensure compliance with industry regulations and company standards.
Ensure all activities comply with safety standards and industry regulations, especially when working with hazardous materials or equipment.
Actively support the company’s commitment to safety and its values.
Provide customers with clear, expert guidance on product performance, troubleshooting, and upgrades.
Maintain consistent communication with customers to ensure satisfaction and address concerns regarding equipment functionality.
Offer technical assistance remotely or on-site for operators troubleshooting issues.