Service and Repair Technician - Retail

B-Sew Inn•Tulsa, OK

5d•Onsite

About The Position

The Service and Repair Technician troubleshoots, repairs, adjusts, and maintains sewing machines, embroidery machines, long arms, sergers, and related accessory equipment while providing excellent customer service and upholding B-Sew Inn’s core values. The role is full-time, 40 hours per week, and includes Saturdays. The schedule is Monday through Saturday, 9:00 a.m. to 5:00 p.m., working five of six scheduled days, with extended workdays during the busy season. B-Sew Inn is a family-owned sales organization serving sewing and creative enthusiasts for over 25 years. It operates five retail locations, a nationwide education sales division, events sales, and e-commerce divisions, supported by distribution and administrative offices in Oklahoma.

Requirements

High school diploma or GED.
Two years of relevant experience and/or previous training.
Experience using precision measuring instruments, hand tools, and power equipment.
Ability to learn and apply new skills with minimal supervision.
Ability to speak clearly and persuasively, listen, seek clarification, and respond to questions.
Ability to read and interpret service manuals, parts catalogs, circuit diagrams, and operating and maintenance instructions.
Ability to analyze and interpret data.
Excellent time management, multitasking, and work-prioritization skills.
Strong mechanical aptitude, attention to detail, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to follow instructions, respond directly to management, and take responsibility for one’s actions.
Strong organizational and planning skills.
Computer familiarity and willingness to learn Point of Sale inventory functions.
Ability to lift up to 100 pounds.
Ability to work in a team-oriented environment.

Nice To Haves

Two-year technical degree or similar field.

Responsibilities

Demonstrate a positive attitude and willingness to adhere to B-Sew Inn’s culture.
Lift machines to the workbench; dismantle machines and replace or repair broken or worn parts.
Clean parts and machines.
Start and observe machines in operation to test performance.
Troubleshoot and analyze machine malfunctions to identify causes of substandard operation; perform repairs and make improvements to prevent future problems.
Initiate orders and maintain an inventory of critical parts; submit parts requests to the Service Manager.
Reassemble machines after repairs are complete.
Maintain current technical knowledge and expand knowledge of recent technology and equipment through manufacturer training.
Record work performed using the Point of Sale system.
Notify customers about repair status and explain work performed.
Meet customer needs courteously and support a high level of customer satisfaction.
Work with customers by phone or in person to address technique-based issues as distinct from technical issues.
Manage difficult or emotional customer situations, solicit feedback, and respond promptly to service and assistance requests.
Clean the work area, shelves, counters, tables, machines, tools, and equipment.
Perform other duties as assigned.