Service and Repair Technician - Retail

B-Sew Inn•Humble, TX

6d•Onsite

About The Position

The Service and Repair Technician troubleshoots, repairs, adjusts, and maintains sewing machines, embroidery machines, long arms, sergers, and related accessory equipment while providing excellent customer service and upholding B-Sew Inn’s core values. The role is full time, 40 hours per week, including Saturdays. The schedule is Monday through Saturday, 9:30 a.m. to 5:30 p.m., with five scheduled workdays out of six and extended workdays during the busy season. The technician diagnoses and repairs equipment, replaces worn or broken parts, tests machine performance, maintains parts inventory and service records, and keeps the work area and equipment clean. The role also includes communicating repair status and completed work to customers, helping customers resolve technique-based issues, and handling service requests in a courteous and timely manner. Ongoing learning through manufacturer training is expected to keep technical knowledge current.

Requirements

High school diploma or GED.
Two years of relevant experience and/or previous training.
Experience using precision measuring instruments, hand tools, and power equipment.
Ability to learn and apply new skills with minimal supervision.
Ability to communicate clearly and persuasively, listen, seek clarification, and respond to questions.
Ability to read and interpret service manuals, parts catalogs, circuit diagrams, and operating and maintenance instructions.
Ability to analyze and interpret data.
Strong time-management skills and ability to multitask and prioritize work.
Strong mechanical aptitude, attention to detail, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to follow instructions, respond directly to management, and take responsibility for one’s actions.
Strong organizational and planning skills.
Computer familiarity and willingness to learn Point of Sale inventory functions.
Ability to lift up to 100 pounds.
Ability to work in a team-oriented environment.

Nice To Haves

Two-year technical degree or similar field.

Responsibilities

Demonstrate a positive attitude and willingness to adhere to B-Sew Inn’s culture.
Lift machines to the workbench, dismantle them, and replace or repair broken or worn parts.
Clean machine parts and machines.
Operate machines to test their performance.
Troubleshoot and analyze malfunctions to identify causes of substandard operation, complete repairs, and make improvements to prevent future problems.
Initiate orders, maintain inventory of critical parts, and submit parts requests to the Service Manager.
Reassemble machines after service is complete.
Maintain current technical knowledge and expand knowledge of new technology and equipment through manufacturer training.
Record work performed using the Point of Sale system.
Notify customers of repair status and explain the work performed.
Provide courteous service and meet customer needs to support customer satisfaction.
Work with customers by phone or in person to resolve technique-based rather than technical issues.
Manage difficult or emotional customer situations, solicit feedback, and respond promptly to service requests and assistance needs.
Clean the work area, shelves, counters, tables, machines, tools, and equipment.
Perform other duties as assigned.