SERVICE AND REPAIR PLUMBING TECHNICIAN

Roby Services, Inc.•Charlotte, NC

11d

About The Position

Roby Services is seeking a skilled, customer-focused Service and Repair Plumbing Technician to diagnose, repair, and maintain residential plumbing systems in Charlotte, North Carolina. The technician provides professional, high-quality service to clients and helps ensure that the homes served operate safely, efficiently, and reliably. Roby Services is part of the Roby Family of Companies, which has served the Carolinas since 1950.

Requirements

Proven experience as a Residential Plumbing Technician or in a related service role.
Strong diagnostic and repair skills for residential plumbing systems.
In-depth understanding of plumbing codes, regulations, and safety standards.
Excellent communication and interpersonal skills, with a customer-first mindset.
Dependable and detail-oriented, with the ability to work independently or as part of a team.
Strong problem-solving abilities and commitment to doing the job right the first time.
Valid driver's license and reliable transportation.

Responsibilities

Diagnose and repair plumbing issues involving fixtures, piping, water heaters, and residential systems.
Perform preventive maintenance to support system longevity and efficiency.
Respond promptly to service calls and deliver professional, quality workmanship.
Explain issues, proposed solutions, and maintenance recommendations clearly to clients.
Provide courteous, professional, and timely service to promote customer satisfaction.
Represent Roby Services through honest, careful, and skilled interactions.
Follow plumbing codes, safety regulations, and company procedures.
Maintain a clean, organized work environment and properly use and handle tools and materials.
Promote safety for yourself, team members, and clients.
Accurately document service and repair activities, parts used, and time spent.
Prepare clear and complete documentation for client reports and billing.
Coordinate with dispatchers, supervisors, and team members to complete service calls efficiently.
Participate in meetings and ongoing training to stay current with best practices and new technologies.
Support teammates in meeting department goals and upholding service standards.