Service and Repair Coordinator I
About The Position
The Service & Repair Coordinator I is an entry-level role responsible for processing standard incoming and exiting firearms. The position is intended for individuals with limited to some administrative or operations experience. The coordinator works independently and as part of a team, collaborating with Shipping, Receiving, Planning, Supply Chain, Compliance, Customer Service, internal team members, and Quality. The role is based in a manufacturing environment and requires regular on-site attendance. The listed schedule is first shift, 7:00 a.m. to 3:30 p.m., Monday through Friday. Shifts may be 8, 10, or 12 hours, and overtime or alternate shifts may be required according to business needs.
Requirements
- High school diploma or equivalent, or an equivalent combination of education and experience.
- Limited to some level of administrative or operations experience.
- Lead awareness training, nuclear training, and HAZMAT training.
- Ability to clearly, concisely, and accurately communicate ideas and information verbally and in writing, including communication with Customer Service and Compliance for problem resolution.
- Basic working knowledge of Microsoft Excel, Word, and Oracle.
- Ability to complete assigned tasks on time.
- Ability to perform repetitive tasks and work primarily standing for more than 90% of the shift, except during lunch and breaks.
- Ability to frequently stand, sit, stoop, squat, walk, climb stairs, and lift or move tooling, parts containers, and materials weighing up to 40 pounds.
- Ability to reach, bend, and kneel frequently for at least 50% of the shift and perform repetitive wrist, hand, elbow, shoulder, and ankle motions.
- Proficient fine motor skills and ability to grip, reach, pull, turn, and use tools to torque fixtures in machinery or during assembly, machining, or testing of parts.
- Vision abilities that may include close, distance, peripheral, and depth perception, and ability to focus on fine print.
- Ability to wear required personal protective equipment and comply with work exposure EH&S training requirements and SIG SAUER security mandates.
Responsibilities
- Complete serialized inventory scrap sheets.
- Cut serialized frames and perform account alias of serial numbers in the Oracle software system.
- Support the Repair Depot organization, including processing RMAs, verifying serial numbers, and assigning serial numbers to work orders when required.
- Perform basic data entry in computer systems.
- Process RMAs and prepare billing packages for transport to Shipping.
- Engage in Continuous Improvement projects and tasks.
- Communicate problems and corrective action effectively to supervision.
- Participate in 5S workplace organization activities and maintain the area through sustainment activities.
- Follow all required safety and ISO procedures.
- Maintain regular on-site attendance and punctuality.
- Work in other functional areas and/or facilities as business needs require.
- Perform overtime or work alternate shifts based on business needs.
- Perform miscellaneous duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
