Service and Repair Coordinator I

SIG SAUER Careers•Exeter, NH

13d•Onsite

About The Position

The Service & Repair Coordinator I is an entry-level position responsible for processing standard incoming and outgoing firearms. The role is intended for individuals with limited to some administrative or operations experience and involves working independently and as part of a team. The coordinator collaborates with Shipping, Receiving, Planning, Supply Chain, Compliance, Customer Service, internal team members, and Quality. This is a non-exempt position. The position is onsite and listed as a first-shift schedule, 7:00 a.m. to 3:30 p.m., Monday through Friday. Overtime or alternate shifts may be required based on business needs.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Limited to some level of administrative or operations experience.
Lead awareness training, necular training, and HAZMAT training.
Ability to communicate ideas and information clearly, concisely, and accurately, verbally and in writing.
Ability to communicate at a higher level with Customer Service and Compliance to resolve problems.
Basic working knowledge of Microsoft Excel, Word, and Oracle.
Ability to complete assigned tasks on time.
Ability to comply with work exposure EH&S training requirements and SIG SAUER security mandates.
Ability to wear required personal protective equipment (PPE) where required.
Ability to perform repetitive tasks and work primarily standing for more than 90% of the shift, except during lunch and breaks.
Ability to frequently stand, sit, stoop, squat, walk, climb stairs, lift and/or move tooling, parts containers, and materials weighing up to 40 pounds, reach, bend, and kneel.
Ability to perform frequent repetitive wrist, hand, elbow, shoulder, and ankle motions and demonstrate fine motor skills, grip, reach, pull, turn, and use tools to torque fixtures.
Vision abilities may include close, distance, peripheral, and depth perception, as well as focusing on fine print.

Responsibilities

Complete serialized inventory scrap sheets.
Cut serialized frames and process account aliases for serial numbers in the Oracle software system.
Support the Repair Depot, including processing RMAs, verifying serial numbers, and assigning serial numbers to work orders when required.
Perform basic data entry in computer systems.
Process RMAs and prepare and transport billing packages to Shipping.
Participate in Continuous Improvement projects and tasks.
Communicate problems and corrective actions effectively to supervision.
Participate in 5S workplace organization activities and maintain the work area through sustainment activities.
Follow all required safety and ISO procedures.
Maintain regular onsite attendance and punctuality.
Work in other functional areas or facilities as business needs require.
Perform other duties as assigned.