Service and Maintenance Tech - Generators
About The Position
Top pay, real bonuses, and a truck in your driveway every morning — that's what this role is built around. We're paying up to $35/hr or more depending on what you bring to the table, plus bonus opportunities on top of your hourly rate. No two techs are paid the same here; your experience and skill set set your number. This is a home-based dispatch position, which means your day starts and ends at your own house — not a shop. You're handed a company vehicle, gas card, and a route, and you're on your way. No clocking in at a warehouse, no wasted windshield time getting to a yard first. Just you, your truck, and a schedule of jobs across SE Knoxville and surrounding service area. You'll spend your days running PM visits and repairs on residential and light commercial standby generators — diagnosing, fixing, and moving on to the next stop, with the independence to manage your own day in the field. If you're mechanically sharp, like solving problems instead of sitting through someone else's, and want a company that pays for performance and invests in where you can go next, this is that opportunity.
Requirements
- 2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field
- Strong troubleshooting and diagnostic abilities
- Ability to work independently with minimal supervision
- Valid driver's license with an acceptable driving record
- Comfortable using tablets, smartphones, and service software
- Ability to lift 50 pounds and work outdoors in varying weather conditions
Nice To Haves
- Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems
- Electrical troubleshooting experience
- Generac certification or willingness to obtain certification
- Residential service experience and strong customer service skills
Responsibilities
- Perform annual and semi-annual generator maintenance visits
- Complete inspections, oil changes, filter replacements, battery testing, and operational checks
- Identify potential issues before they become service failures
- Document maintenance findings and recommendations
- Diagnose electrical, mechanical, fuel, and control system issues
- Troubleshoot generator failures and performance concerns
- Complete repairs on residential and light commercial standby generators
- Test the equipment after repairs to ensure proper operation
- Communicate professionally with customers before, during, and after service visits
- Explain findings and repair recommendations in a clear, customer-friendly manner
- Represent the company with professionalism and integrity
- Maintain strong customer relationships and deliver a best-in-class service experience
- Accurately complete service tickets, inspection reports, and required documentation in Service Titan
- Utilize company software and mobile applications to manage work orders
- Maintain inventory levels and vehicle stock
- Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up
Benefits
- Competitive compensation package based on experience and qualifications
- 10 paid-time-off (PTO) days for vacation, sick leave, and personal days
- 9 paid holidays to observe major national holidays
- 401(k) retirement plan with company matching
- Comprehensive health, vision, and dental insurance coverage
- Opportunities for career growth and professional development
- Supportive and collaborative team environment
- Employee discounts on products and services
- Uniforms and safety gear provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
