Cleaning & Safety Service Ambassador

Downtown San Diego Partnership•San Diego, CA

5d•Onsite

About The Position

The Service Ambassador serves as a liaison for Downtown San Diego neighborhoods, providing safety, cleaning, and customer service throughout the Clean & Safe 280-block service area. Under the direction of the Shift Operations Supervisor, Operations Manager, and Director of Services, the ambassador patrols assigned neighborhoods by vehicle, responds to service requests in person or through the Clean & Safe mobile app, and works with emergency responders, service providers, law enforcement, property owners, businesses, residents, and visitors. The position combines safety patrol and reporting, cleaning and beautification of public spaces, community engagement, and administrative work. Cleaning duties include sweeping and mopping sidewalks and curbs, removing trash and graffiti, cleaning street furniture, and maintaining public trash receptacles. The role also involves operating and maintaining issued equipment, documenting work and incidents, completing training, and following applicable laws and organizational procedures. This is a full-time, hourly, non-exempt position working 40 hours per week. The available schedule is Saturday through Wednesday, with Thursday and Friday off, from 3:00 PM to 11:30 PM. The position is based in the Downtown San Diego area and pays $29.00 per hour.

Requirements

Valid U.S. driver's license and clean driving record.
At least 3 years of experience in the security field.
Guard Card certification; a valid California Guard Card is required.
At least 2 years of cleaning experience or equivalent.
Current CPR and First Aid certification.
High school diploma or GED.
Ability to work varied hours, including weekends and holidays.
Outstanding customer service skills in person and electronically, including by radio and phone.
Strong verbal communication and listening skills.
Ability to speak, read, and write in English.
Knowledge of legal guidelines for area security and public safety.
Ability to lift trash bags weighing up to 50 pounds.
Successful completion of a criminal background check, pre-employment drug screening, motor vehicle report, pre-employment physical, and reference check.

Nice To Haves

Hospitality experience.
Bilingual or multilingual ability.

Responsibilities

Provide customer service and assistance to residents, business owners, tourists, and other patrons in Downtown San Diego.
Patrol assigned downtown neighborhoods and establish a regular safety presence.
Check in with neighborhood residents, business owners, property owners, and private security.
Prepare and maintain detailed reports of incidents, accidents, damage, theft, and other irregular activity.
Investigate and report suspicious activity, nuisance crimes, and suspected criminal activity.
Share BOLO information with the Shift Supervisor based on property needs.
Assist Clean Ambassadors with securing areas for cleaning during special projects, power washing, and block-face cleaning.
Provide directions and walking escorts to employees, residents, and visitors as needed.
Clean, maintain, and operate issued equipment, including bikes, vehicles, phones, and radios.
Record daily statistics, service requests, and completed work orders using Eponic work logs.
Complete quarterly and field training and perform quality assurance duties as directed.
Submit real-time incident, employee accident, vehicle accident, and emergency-response reports.
Refer people in need to outreach services through the DSDP Unhoused Care Team's 211 referral process.
Report trip hazards, day burners, lights out, unattended property, and other City of San Diego issues through the Get It Done app or by contacting the Street Divisions Department.
Remove graffiti and stickers from public property, including stop signs, light poles, sidewalks, and utility boxes.
Clean, paint, and deodorize street furniture and tree grates.
Sweep and mop sidewalks and curbs, including removing human and animal waste.
Lift trash bags weighing up to 50 pounds and empty public trash receptacles.
Collect illegally dumped trash reported by businesses or property owners.
Rake leaves, remove weeds, and perform other landscape cleaning.
Respond to cleaning requests from businesses and property owners.
Participate in daily line-ups and safety readings or stretches for cleaning personnel.
Inspect equipment before and after daily use.
Perform other tasks assigned by the Executive Director, Senior Program Director, Director of Services, Operations Manager, or Shift Supervisor.
Follow applicable local, state, and federal guidelines and laws, including HIPAA, OSHA, FLSA, and traffic laws, as well as DSDP policies and procedures.
Answer calls and radio communications politely and professionally.
Use the company telephone for Eponic data collection and Paylocity timecard features.