Public Safety Ambassador

Birmingham Jefferson Co•Birmingham, AL

6d•$0 - $23•Onsite

About The Position

The Public Safety Ambassador for complex security helps maintain a safe, secure, and enjoyable environment for performers, employees, and visitors. The role involves visibly patrolling assigned areas, professionally enforcing venue rules, answering questions, securing restricted areas, and responding to emergencies. Ambassadors provide customer service, support crowd control and emergency operations, and coordinate with Security Command, Event Management, supervisors, and local law enforcement. They also conduct assigned guest screenings, complete security documentation, and help prepare areas before opening. The position is fast-paced and can involve moderate to extensive stress when working with crowds. Work takes place indoors and outdoors, including exposure to weather. Part-time hours are flexible and varied to meet event demands, and may include extended or irregular day, night, weekend, and holiday work.

Requirements

At least three years of experience in security, the military, or law enforcement.
High school diploma or GED.
Valid State of Alabama driver license.
Ability to work independently without continuous supervision.
Ability to speak, read, and write English.
Ability to think quickly and make sound decisions under pressure in safety and security matters.
Strong work ethic and commitment to safety and security.
Ability to enforce BJCC rules and policies and remain calm during emergencies.
Excellent surveillance and observation skills.
Ability to interact with the public professionally, positively, and confidently.
Ability to write detailed incident, property condition, damage, and security reports and document shift activities.
Working knowledge of occupational hazards and applicable safety precautions associated with assigned work.
Ability to manage conflict diplomatically and professionally.
Proficiency with basic computers and general office equipment, including telephones, copiers/fax machines, and calculators.
Ability to perform lifting, climbing, carrying, bending, stooping, running, squatting, and kneeling for extended periods; walk or stand extensively; and ride a bicycle.
Ability to lift up to 50 pounds with or without assistance while maintaining good balance; reach above shoulder level; and push and pull for extended periods.
Ability to conduct sustained foot patrols or extended stationary standing or sitting assignments and respond quickly to security issues across the facility.
Physical stamina and ability to work outdoors in various weather conditions.
Ability to remain calm and professional in crisis or stressful situations.
Availability for flexible, varied, extended, or irregular hours, including days, nights, weekends, and holidays, as needed.

Nice To Haves

One year of face-to-face customer service experience is preferred.

Responsibilities

Assist guests by answering questions courteously and professionally.
Promote a positive guest experience while ensuring compliance with venue safety and security procedures.
Circulate through assigned areas during the shift and follow post orders and instructions.
Prevent and respond to event disruptions and guest altercations.
Respond to accidents, medical emergencies, searches, and emergency operations; assist with emergency evacuations.
Assist with crowd control and emergency response as directed.
Guard restricted areas, verify credentials, and allow entry only to authorized personnel.
Communicate with Security Command and Event Management personnel as needed.
Observe and report unusual or suspicious behavior, safety and security violations, suspicious activity, and criminal behavior.
Listen to and resolve customer issues or complaints while maintaining positive relationships with the public.
Conduct visible patrols as a deterrent to crime and help safeguard the venue against theft and property damage.
Work with local law enforcement on security concerns and criminal activity.
Complete incident reports, daily activity reports, logs, and other security documentation.
Inspect guests with a metal detector or pat-down search as assigned to prevent weapons or harmful items from entering the venue.
Communicate using radios, hand signals, and flashlights, and remain in contact throughout the shift.
Assist with pre-opening area setup, including stanchions and table configuration.
Evaluate situations independently and use sound judgment to resolve issues promptly; contact a supervisor or manager when an issue exceeds the ambassador’s scope or ability to resolve.
Perform other duties as required.