Safety Ambassador

Plymouth Housing Group•Seattle, WA

10d

About The Position

The Safety Ambassador supports Plymouth Housing’s Permanent Supportive Housing team and promotes a safe environment by maintaining a physical presence across its properties. The role focuses on buildings with higher incident levels or lower staffing ratios, as identified by designated safety and housing leaders. The Safety Ambassador supports staff providing trauma-informed care to residents, using rapport-building and de-escalation to help mitigate verbal and physical aggression. Duties include monitoring cameras, responding to building calls and radio requests, roving between properties using Plymouth-funded transportation, conducting floor checks with staff, and accompanying staff to or from their transportation when needed. The Ambassador may be stationed at a building during part of a shift, including during an active eviction. They document resident interactions, report safety concerns, and help maintain a stable, community-oriented environment guided by cultural proficiency, harm reduction, trauma-informed care, and the housing-first philosophy. This is a regular, full-time benefited position.

Requirements

High school diploma, GED certificate, or an equivalent combination of education and relevant work experience.
At least one year of experience in security operations.
Ability to communicate and work effectively with a diverse group of people.
Ability to communicate effectively with residents and the public while maintaining professional boundaries.
Ability to think and act quickly and effectively in emergencies.
Ability to analyze situations accurately and make timely, appropriate decisions.
Ability to work with individuals experiencing the effects of trauma, substance use, or behavioral health challenges.
Demonstrated ability to work with diverse populations.
Ability to work independently and confidently in varied environments, as well as effectively on a team.
Ability to remain calm and effective in dynamic and potentially challenging environments where personal or others’ safety may appear at risk.
Ability to perform varied duties and switch between tasks.
Excellent written and verbal communication skills.
Experience with Microsoft Word and Outlook, and ability to use customized databases and technology efficiently and conduct Internet research.

Nice To Haves

Experience with diverse, low-income, homeless, or special-needs populations.
Previous employment in social services, supportive housing, or mental health.
De-escalation and conflict-intervention skills.
Self-defense training.

Responsibilities

Liaise with buildings as directed, including driving between locations during a shift.
Build professional relationships and rapport with residents, and direct tenant questions to building staff.
Partner with Residential Specialists and other staff to address tenant and community concerns.
Assist staff with duties such as re-entry into individual apartments.
Mediate conflict using de-escalation and other intervention techniques.
Provide support, guidance, and oversight as directed by building and safety leadership.
Promote premises security in accordance with safety and emergency policies and procedures.
Check building entry doors and notify appropriate staff when repairs or adjustments are needed.
Operate organization-provided radios and respond to radio calls.
Support building staff with safety and security, report program-rule violations, and intervene on building management’s behalf to remove unauthorized guests, including by calling 911.
Conduct safety checks of floors, stairwells, and building perimeters with Permanent Supportive Housing staff.
Respond to crises and emergencies, initiate contact with emergency response systems, and provide skilled de-escalation and physical-intervention support in elevated-risk events.
Maintain safety logs and document resident interactions and safety concerns.
Work with outside support agencies in higher-risk situations alongside the Crisis Manager or Safety Director.
Analyze reports and incident records to support investigations, trend analysis, and incident-reduction goals.
Work with local authorities and first responders under building staff guidance.
Check radios at the beginning and end of each shift.
Support Payee Program check distribution when requested.
Share information with the Crisis Manager during the shift, in person or by email.
Communicate building safety and security needs or potential improvements to Building Management and the Crisis Intervention Manager.
Maintain confidentiality and resident privacy in accordance with regulatory requirements.
Attend and participate in regular staff and team meetings, cooperate with coworkers, and perform additional assigned duties.