Service Advisor

Castle Cars of Oak Lawn•Oak Lawn, IL

About The Position

Castle Hyundai of Oak Lawn is hiring a Service Advisor to manage the service drive and provide customers with prompt, professional, and friendly service. The Service Advisor owns the customer experience from check-in through delivery, answers questions about vehicle concerns, warranties, and repairs, and helps ensure technician time is used efficiently. The role works closely with the shop and supports strong customer satisfaction.

Requirements

At least 2 consecutive years of previous Service Advisor or Service Writer experience.
Fantastic communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Manage the flow of the service drive.
Provide prompt, professional, and friendly customer service.
Own the customer experience from check-in to delivery.
Answer customer questions about vehicle concerns, warranties, and repairs.
Help ensure technician time is used efficiently.
Work closely with the shop.
Maintain strong customer satisfaction scores.

Benefits

Top-tier compensation; listed pay is $61,000–$83,000, with up to $150,000 annually for top performers.
Career growth and advancement opportunities.
401(k) with company match.
Major medical insurance, with 50% of the employee premium paid.
Dental and vision insurance options.
Voluntary benefits, including accident, critical illness, and disability coverage.
Life insurance.
Paid time off.
Employee vehicle purchase discounts.
Employee wellness resources, including access to employee assistance, health, legal, and financial resources.
Supportive leadership.
High-traffic dealership.