Service Advisor
About The Position
Morrie's Auto Group is a privately owned dealership group with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. The company emphasizes employee development, opportunities to grow into management roles, a range of benefits, and an inclusive culture. The Service Advisor greets customers, gathers information about vehicle problems, coordinates repair approvals and estimates, communicates repair progress, and explains completed work and charges. The role also advises customers about vehicle maintenance, handles minor complaints and inquiries, refers vehicle-sales prospects to sales departments, and assists the service manager as needed. Employees are expected to follow safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.
Requirements
- Problem-solving skills.
- Strong verbal and written communication skills.
- Professional personal presentation.
- Strong organizational skills.
Nice To Haves
- CDK experience is preferred but not required.
Responsibilities
- Greet customers, listen to descriptions of vehicle problems, and obtain customer and vehicle information.
- Inspect vehicles for bodywork needs and notify customers when work is needed.
- Obtain customer approval before repairs, explain cost estimates, and provide an approximate completion time.
- Advise customers about vehicle care and maintenance according to manufacturer specifications, using maintenance menus.
- Handle minor customer complaints and misunderstandings.
- Track each repair order's progress during the day and contact customers about changes to estimates or promised times.
- Handle telephone inquiries and return messages promptly.
- Deliver vehicles to customers, answer questions, review work performed, and explain charges and coverage.
- Refer vehicle-sales leads and prospects to the new and pre-owned sales departments.
- Assist the service manager as necessary.
- Follow company safety procedures to avoid exposure to fumes, dirt, dust, and harsh chemicals.
Benefits
- 401(k) and Roth IRA programs with a 4% company match.
- Medical coverage through BCBS, including access to its biggest network.
- HSA and copay plan options.
- Dental and vision coverage.
- PTO accrual starting at two weeks.
- Free life insurance for all employees.
- AD&D, short- and long-term disability coverage, and voluntary life insurance.
- Flexible spending plans.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
