Service Advisor

Hendrick Automotive Group•Pleasanton, CA

8d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to identify needed maintenance, advises customers about necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, and explains itemized estimates. Duties are generally performed in the service area and may include inspecting customer vehicles and conducting road tests. The position has no direct supervisory responsibilities.

Requirements

High school diploma or GED.
Previous experience in automotive or customer service industries.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products and ability to use the Dealership Management System and other web-based operational applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to instructions and deal with standardized situations.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate replacement-parts and labor costs to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the company’s Core Values.
Perform other duties as assigned.

Benefits

Medical and prescription insurance with 100% employer-paid premium.
Dental, vision, short-term disability, long-term disability, and supplemental voluntary life insurance coverage options.
$20,000 basic life insurance at no cost.
401(k) with employer match of 100% of contributions up to $2,000 annually.
Flexible Spending Accounts for medical and dependent care expenses.
Paid vacation that increases with tenure.
Paid sick time, up to 40 hours per year.
Personal Observance Day: 8 hours off for a day of cultural, religious, or personal significance.
Employee Assistance Program at no cost, available to the employee’s entire household.
Free, unlimited financial wellness coaching through Your Money Line.
Vehicle, parts, and service discounts.