Service Advisor

Lithia & Driveway•Kennewick, WA

99d•$70,000 - $100,000•Onsite

About The Position

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company. We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

Requirements

We prefer 2 years of Service Writing in a dealership atmosphere.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence.
Working knowledge of computers and technology. Comfortability in navigating computer and dealership technologies.
CDK experience is preferred.
Willingness to participate in professional development activities to stay current on industry knowledge to grow with us and meet projected service goals.
Adept to handle high-volume and adapt to our needs.
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.

Nice To Haves

CDK experience is preferred.

Responsibilities

Be a communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keep customer informed of service specials, completion times and service expenses.