Service Advisor

Sun Auto Tire and Service • Visalia, CA

6d

About The Position

Sun Auto Tire & Service is hiring a Sales & Service Advisor for its Visalia/Mooney location. The advisor is an important customer contact, greeting customers, understanding their vehicle concerns, recommending appropriate services, and guiding them through the experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive service environment. No technician experience is required; training is provided on products, services, and store tools.

The advisor works with technicians and store leadership to coordinate service work, keep customers informed, and support a smooth store workflow. The position offers paid training and hands-on development, with opportunities to grow toward Assistant Store Manager, Store Manager, and other field leadership roles.

The work takes place in an automotive shop and retail service environment. Conditions may include moderate to loud noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and extreme heat or cold. The role requires standing for up to eight hours per day, walking around the building, regular bending, stooping, kneeling, and crouching, and lifting or moving up to 10 pounds regularly and up to 70 pounds frequently. Safety goggles or other personal protective equipment may be required.

Requirements

• Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
• Ability to manage multiple priorities while remaining professional and helpful.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.
• Ability to stand up to eight hours per day and walk around the building.
• Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
• Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
• Vision sufficient to detect color and depth and to refocus.
• Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
• Explain maintenance, repair, tire, warranty, and financing options to customers.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Partner with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE practices.
• Work a flexible schedule, including weekends as needed, and follow company policies and core values.

Benefits

• Competitive pay, including bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed