Svc Advisor

RML Auto • Waxahachie, TX

9d

About The Position

The Service Advisor sells and schedules needed service work in the service department. The role coordinates service appointments and customer interactions, documents vehicle concerns, provides estimates, monitors repair progress, and supports customer satisfaction and service quality.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data before arrival when possible.
• Greets customers promptly and obtains vehicle information.
• Accurately and clearly records customer vehicle problems on repair orders.
• Test-drives vehicles with customers as needed to confirm problems, or refers them to a test technician.
• Reviews service history, inspects vehicles, and recommends additional needed service.
• Advises customers on vehicle care and the value of maintenance in accordance with manufacturers’ specifications.
• Provides complete and accurate written estimates for labor and parts.
• Establishes promised completion times and checks with the dispatcher when necessary.
• Obtains the customer’s signature on the repair order and provides a copy.
• Establishes the customer’s payment method and obtains credit approval when necessary.
• Notifies the dispatcher of incoming work.
• Monitors repair progress throughout the day and contacts customers about changes to estimates or promised times; explains cost and timing requirements and obtains authorization before additional repairs.
• Implements and maintains a service marketing program.
• Reviews repair orders to verify work completion and documentation of additional work and authorization, and closes repair orders as appropriate.
• Implements a quality-control process to eliminate comebacks.
• Maintains high customer-satisfaction standards.
• Handles telephone inquiries about appointments and work in progress.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed