Service Advisor

Rv Direct • Sandy, OR

11d

About The Position

Johnson RV is seeking a problem-solver to join its service team. This fast-paced, customer-facing role is the main point of contact between customers and technicians. The Service Advisor greets customers, schedules and tracks work orders, explains repairs and costs, and keeps customers informed from drop-off through pickup. The role involves using multiple systems and responding to shifting priorities, so organization, attention to detail, and comfort with software are important. RV experience is not required; the company provides training and supports RVTI certification.

Service Advisors receive an average of 100 hours of classroom-style in-house training each year from industry experts, along with daily on-the-job training. Service staff can pursue RV Technical Institute (RVTI) certification. The listed salary range is $49,920–$108,000.

Requirements

• High school diploma or equivalent.
• Strong computer skills and ability to learn new software and systems quickly.
• Attention to detail and a focused mindset.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to multitask and reprioritize.
• Problem-solving instincts and sound judgment under pressure.
• Interpersonal skills and ability to work well with a wide range of personalities.
• Self-motivated, dependable, and results-oriented.
• No RV industry experience is necessary; in-house training is provided.

Nice To Haves

• Prior service advisor, dispatching, or customer service experience.
• Prior warranty claims experience.

Responsibilities

• Greet service department customers promptly and professionally.
• Listen to customer concerns and translate them into clear, accurate instructions for technicians.
• Provide accurate, well-documented estimates for repairs and maintenance.
• Track repair status in the service system and proactively update customers.
• Submit and follow up on manufacturer warranty claims accurately and on time.
• Notify customers promptly when their RV or trailer is ready for pickup.
• Review completed repairs and costs with customers in clear, plain language.
• Resolve minor customer concerns calmly and effectively, escalating when needed.
• Keep the Service Manager informed of problems or potential problems.
• Help maintain strong Customer Satisfaction Index (CSI) scores through consistent, quality communication.

Benefits

• Average of 100 hours of classroom-style in-house training each year.
• Daily on-the-job training.
• Opportunity for service staff to complete RVTI certification, supported by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED