Experienced Service Advisor

Blasius Kia • Watertown, CT

3d • Onsite

About The Position

Blasius KIA is actively seeking a high-performing, experienced Service Advisor who thrives in a fast-paced, high-volume environment and is motivated by performance-based income potential. This is not an entry-level position — we are looking for a driven professional who understands how to build customer relationships, maximize opportunities, and deliver an elite service experience. If you are competitive, process-driven, and ready to take ownership of your income, this opportunity offers enormous customer-pay potential backed by a strong support team and a dealership committed to growth. This position offers aggressive earning potential based on individual sales performance, customer-pay labor and parts sales, maintenance penetration, effective labor rate, hours per repair order, MPI conversion, and CSI performance. Top performers have the ability to create exceptional income in a service drive loaded with opportunity. Blasius KIA continues to experience strong service traffic and customer retention growth, creating consistent opportunities for advisors who know how to build value, present maintenance recommendations, leverage digital inspections, communicate effectively, and earn customer trust. This is an environment where strong advisors can truly separate themselves financially. Our service department is built with a strong operational support structure that allows advisors to focus on selling, customer communication, and maximizing the service experience. Support includes experienced technicians, dedicated dispatch/process support, management involvement, multi-point inspection processes, team-focused culture, organized workflow systems, and strong fixed operations leadership. We are committed to creating an environment where advisors can perform at a high level without unnecessary roadblocks.

Requirements

• Previous automotive service advisor experience REQUIRED
• Strong sales and customer service skills
• Ability to work in a fast-paced dealership environment
• Process-oriented mindset
• Strong communication and follow-up skills
• Motivated by performance-based compensation
• Team player with a positive attitude

Nice To Haves

• Reynolds, CDK, Tekion, Dealertrack, or other DMS experience preferred

Responsibilities

• Greet customers promptly and professionally
• Write and manage repair orders efficiently
• Build estimates and recommend maintenance/services
• Communicate repair status updates consistently
• Review and present MPI findings
• Deliver exceptional customer experience throughout the repair process
• Monitor and manage open repair orders
• Work closely with technicians and parts department to maximize efficiency
• Maintain high CSI and follow dealership processes

Benefits

• Aggressive earning potential
• Exceptional income potential for top performers
• Endless customer pay opportunity
• Strong support staff
• Experienced technicians
• Dedicated dispatch/process support
• Management involvement
• Multi-point inspection processes
• Team-focused culture
• Organized workflow systems
• Strong fixed operations leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed