Experienced Service Advisor

Lithia & Driveway • Walnut Creek, CA

13h • Onsite

About The Position

Diablo Subaru of Walnut Creek is seeking an experienced, customer-focused Service Advisor to join our growing service department. If you thrive in a fast-paced automotive environment, enjoy building lasting customer relationships, and take pride in delivering exceptional service experiences, we want to hear from you. This is an excellent opportunity for a motivated professional who understands dealership operations and is ready to grow with a respected Subaru retailer.

Requirements

• 2+ years of automotive service advisor experience preferred
• Dealership experience strongly preferred
• Strong communication and customer service skills
• Ability to multitask in a high-volume environment
• Familiarity with CDK, Reynolds & Reynolds, or similar dealership software is a plus
• Valid driver’s license with clean driving record
• Positive attitude, professionalism, and strong work ethic
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Greet customers promptly and professionally
• Listen carefully to customer concerns and accurately document repair needs
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Communicate repair timelines, estimates, and updates clearly
• Coordinate with technicians to ensure efficient workflow and quality repairs
• Review completed work with customers and ensure satisfaction
• Maintain accurate repair orders and service records
• Help drive customer retention through outstanding service experiences

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED